Refund policy

Last updated: 8 August 2026. This policy applies to paid Cloudservicegrid courses and consults confirmed by invoice or written agreement. Pricing on this website is informational only; payments are not processed on-site.

Eligibility

Full refunds are available when you cancel a seat in an open cohort at least 14 days before the published start date and no proprietary materials have been issued for that cohort.

Timeframe

Refund requests should be sent within 14 days of payment for Clarity Sessions that have not yet occurred, or within the cancellation window above for courses.

Full or partial refunds

• Full: cancellation ≥14 days before course start; or session cancelled by Cloudservicegrid.
• Partial (50%): cancellation 6–13 days before course start, if materials have not been downloaded from a private portal.
• No refund: cancellation within 5 days of start, no-shows, or completed sessions.

Non-refundable items

Custom on-site intensives after travel is booked, third-party venue fees already incurred, and Continuity Retainer months already started are non-refundable. Unused future months on a retainer may be credited by agreement.

Refund process

Email hello@cloudservicegrid.digital with your invoice number, program name, and reason. We confirm eligibility in writing.

Processing time and method

Approved refunds are issued within 14 business days to the original payment method whenever possible. Bank transfers may take longer depending on your institution.

Cancellation by Cloudservicegrid

If we cancel a cohort, you may transfer to a later date or receive a full refund of fees paid for that cohort.

Exceptions

Statutory rights under German consumer law remain unaffected where applicable. Documented medical emergencies may allow goodwill credits evaluated case by case.

Contact for refund requests

02745 54 37 21 · Street: Gotzkowskystraße 65; City: Mudersbach; State/province/area: Rheinland-Pfalz; Zip code: 57555; Country: Germany